Le Boulevard Internet Café case study

The Client
Le Boulevard Internet Cafes are a trend-setting company delivering fully managed internet cafe solutions across the Leisure Sector. In the rapidly changing forum that is the World Wide Web they are constantly evolving their solutions to bring fresh and exciting idea to public internet access.

The challenge
Le Boulevard understand that delivering first class customer service along with exceptionally reliable technology is key to success.

Research had shown them that too many public internet offering failed due to poor internet experiences and poor customer service. Commercially, their cafe model demanded a solution that was unmanned and remotely managed, coupled with the ability to produce detailed management information on customer experiences.

The solution
Le Boulevard recognised that Infinium Associates truly understand the importance of first class, 7 day a week service and that it is paramount in successful delivery of any technology solution. With Infinium having already delivered Internet Cafe solutions to many of their own clients. Le Boulevard knew they were partnering with a company experienced in the market.

Infinium worked closely with Le Boulevard to design and implement a solution tailored to the exact requirement of each location and it was underpinned by a 7 day week end-user support line provided by Infinium's help desk.

The Result and benefits

The first Le Boulevard Internet Cafe was launched in Livepool and proved to be an immediate success, giving the client the confidence to roll out to more locations in quick succession.

Modern and reliable technology gave customers a positive experience and in turn extended dwell time in the cafe and increased customer spend.

The fully managed Infinium support line enables Le Boulevard to concentrate on developing their business in the safe knowledge that their customers are being looked after.